Developing quality of care and resource utilization indicators to evaluate a mobile health outreach service (HAMSMaRT) in the Hamilton urban core
To develop an evidence-based set of indicators that will be used to assess the impact of the HAMSMaRT mobile outreach service on quality of care and health resource use in order to improve the services provided. The specific objectives are to:
Mixed-methods:: A retrospective chart review; a descriptive analysis of an Integrated Decision Support (IDS) dataset; a qualitative patient engagement study; and a Delphi study.
For the retrospective chart review: Identify potential disease-specific quality of life indicators. For the descriptive analysis: Identify major drivers of health resource use in the cohort and identify potential indicators of health system use. For the qualitative study: Identify patient-centred quality of care indicators. For the Delphi study: Identify a final set of indicators from the groups identified in the retrospective review, retrospective analysis, and qualitative study.
Tim O’Shea, Christian Kraeker
Dawn Ashforth, Erin O’Brien