Mr. Trottier is the ICT Operations Manager at the Population Health Research Institute. Mr. Trottier is accountable for the continuous improvement and effective delivery of IT operational services. Mr. Trottier has a Bachelor of Science degree in Computer Science from McMaster University and brings 27 years of progressive IT service delivery experience to the organization. Prior to joining the PHRI Mr. Trottier has held IT based technical and managerial roles in academic, industrial, analytical laboratory, and banking sectors. In addition Mr. Trottier has volunteered for over 15 years towards community networking initiatives in the capacity of technical committee chair, board member, and president of the not-for-profit Hamilton Wentworth Community Network; an organization that was created to bring affordable Internet access to all Hamiltonians.